Metro Pet Vet in Lancaster County is currently navigating a ransomware attack that has locked staff out of essential patient records and medical histories. While the clinic remains open for appointments, the staff is operating manually as they work toward a resolution expected by next week.
A veterinary practice with three locations in Lancaster County is currently facing significant operational hurdles following a targeted ransomware attack that began earlier this week. The disruption started with what appeared to be routine technical issues involving a router on Monday and Tuesday, but by Wednesday morning, the situation escalated when ransomware was discovered on their systems. This malicious software has effectively encrypted the clinic's server, cutting off access to vital data regarding patient vaccine records and medication histories.
Despite being locked out of their digital infrastructure, Metro Pet Vet has decided to keep its doors open to serve the community. The staff is currently utilizing a mobile application to manage scheduling, but the lack of historical medical data has forced them to change their approach to care. Dr. Jeff Steed, the owner and medical director, noted that the team has had to revert to methods used decades ago, relying entirely on paper records and manual documentation to treat the animals brought into the clinic.
The emotional toll on the staff has been significant, with Dr. Steed expressing a mix of frustration, anger, and fear over the breach. He described the situation as a major challenge for his team, who must now provide high-quality medical care without the convenience and speed of modern technology. While the transition back to manual systems is difficult, the primary focus remains on maintaining the health and safety of their patients during this recovery period.
In terms of data security, the clinic has clarified that sensitive financial and personal data, such as social security numbers and credit card information, were not stored on the compromised server. However, the hackers may have gained access to patient contact details, including phone numbers and home addresses. As a precaution, individuals associated with the clinic are encouraged to keep a close watch on their personal accounts and banking activity over the coming months to identify any potential misuse of their information.
As the investigation and recovery efforts continue, the clinic is asking for patience from its clients while they navigate these system limitations. Dr. Steed and his team are hopeful that the situation will be fully resolved and their digital systems restored by early next week. For now, they continue to prioritize the immediate needs of the pets in their care, even as they manage the fallout of the cyberattack.
Source: Lancaster County Veterinary Office Faces Ransomware Attack