Tenga recently alerted customers that an unauthorized individual gained access to an employee's professional email account, exposing personal data like names and order histories. The breach led to the distribution of spam emails to the company's contacts, prompting Tenga to implement multi-factor authentication across its systems to prevent further security lapses.
The Japanese sex toy manufacturer Tenga has confirmed a security breach involving the email account of one of its employees. According to a notification sent to customers, an unauthorized party accessed the inbox, which contained sensitive communication and personal records. This intrusion potentially allowed the hacker to view and steal customer names, email addresses, and historical correspondence, including specific order details and customer service inquiries.
Because the company specializes in intimate products, the exposure of order details and service logs carries a heightened risk of disclosing information that customers would typically keep private. Beyond the theft of data, the hacker leveraged the compromised account to send spam messages to various contacts, including the company's clientele. While Tenga has distributed over 162 million products globally, it has not yet clarified exactly how many individuals were impacted by this specific incident.
In response to the discovery, Tenga reset the credentials of the affected employee and moved to implement multi-factor authentication across its entire infrastructure. This basic security measure is designed to block access even if a password is stolen, though the company did not specify whether this feature was active on the employee's account before the hack occurred. Customers have been advised to change their passwords as a precaution and to remain alert for any suspicious emails originating from the specific staff member's address.
The breach primarily seems to affect the Tenga Store USA, and it remains uncertain if international customers were involved in the data leak. Tenga, which was established in 2005 and is based in Tokyo, has yet to respond to requests for further details regarding the scope of the incident. This event adds to a growing list of security failures within the adult industry, where several major manufacturers and websites have faced similar cyberattacks in recent years.
The situation serves as a reminder of the vulnerabilities inherent in digital communications for companies handling sensitive consumer data. While the company has taken steps to secure its internal systems after the fact, the long-term impact on customer trust remains to be seen. As the investigation continues, users are encouraged to monitor their accounts for unusual activity and ensure their own digital security practices are up to date.
Source: Sex Toys Maker Tenga Says Hacker Stole Customer Information in Data Breach